Refunds and Returns Policy (remedies)  Please take care when placing your order. We cannot accept returns for a refund if you make an error in what you have ordered. This is because the formulas are vibrational in their nature, (please refer to "Taking Care of Your Remedies" ) which makes them very sensitive to electronic frequencies and vibration eg cell phones, computers, scanning devices, electronic key rings, etc. Therefore it is not ethical or safe for us to on sell  a returned, unused item, as we cannot guarantee the remedies will be effective to a new customer. 

We are happy to refund or replace if there is a problem with the remedy itself  - If the seal is broken, if the contents are less than 3/4 of the bottle full, if the bottle is broken. Please contact us to discuss any issues.

We use reputable courier services (both Courier Post and NZ Parcel Post), and ensure the items are well packaged for as safe a delivery as possible. We cannot 100% guarantee the safe arrival  of your item but are happy to refund or replace, if there has been any accidental damage outside of your's or our control.

Refund or Return Policy (for supplements)  Please take care when placing your order. We cannot accept returns for a refund if you make an error in what you have ordered. All care is taken to ensure the products are in sealed, unbroken bags or other containers (eg glass bottles), and well packaged for courier transport / delivery. If the product arrives to you in a damaged state (damaged packaging) we will happily refund or replace. Please provide proof (eg a photo) of damage if this is an issue.Please ensure you store the product according to the instructions included with the packaging. We cannot replace or refund the item once it has been opened and used, or stored incorrectly.

Instructions on storage for supplements   If the product is in a re sealable bag, it will keep for up to 3 months, as long as you  ensure it is kept well sealed and in a cool, dry place (NOT in the fridge as this may create a moisture problem).

Some products, like iodine, may need to be stored in the fridge.

If you choose to transfer the contents of a bagged product to another method of storage, we cannot guarantee that the product will retain it’s viability. 

All priced goods include postage and packing

Shipping Policy (remedies)

All our remedy products are well wrapped in tin foil and bubble wrap. We use courier bags for smaller orders (up to 3 or 4 items) or Parcel Post boxes for larger orders.

All posted items are trackable. We don’t use “signature required” delivery, so items can be sent to a PO Box.

Most deliveries are within 3-5 working days throughout NZ. In the event that your item does not arrive within that time, you will be able to track it's progress. You can contact us for details, if required.

Homoeopathic / Isopathic remedies are sensitive. They require care with storage & handling to maintain their effectiveness. When handled well, they can last indefinitely because the remedies are potentised in distilled water & alcohol. Always return the bottle to it’s box after use.

Please read carefully the enclosed leaflet sent with all remedy orders    “Taking Care of Your Homeopathic / Isopathic Remedy“ .

Re larger bottles of formulas (larger than 30mls). These do not have storage boxes but they are well wrapped in cardboard "sleeves" to protect them from light. Please leave the sleeve in place and store them, use them, as per instructions.

 Where using droppers and or syringes for administering doses to animals, please ensure the dispensing equipment is cleaned with boiling water and stored in a clean container after each use. Discard if any concern over contamination is suspected.

Disclaimer :

Healing World Ltd does not encourage use of remedies in situations where you obviously require medical assistance or intervention. Please use your discretion when making decisions about whether to use the remedies or seek medical help.

The remedies are created to assist, where possible, in the recovery from, or relief of, symptoms but are not intended to replace medical treatment or pharmacy medicines, where these have been prescribed.

If at any time your symptoms worsen, please seek medical advice immediately.

Healing World Ltd takes no responsibility for the decisions you make concerning your immediate, or long term, health issues.

The remedies are made from distilled spring water (tested conventionally and found to be free from contaminants), and distilled alcohol in as clean an environment as is possible.

All bottles for storage and dispensing are sterile or have been sterilised in a medical level autoclave (midmark brand).

Refunds and Returns Policy  (remedies)

Please take care when placing your order. We cannot accept returns for a refund if you make an error in what you have ordered. This is because the formulas are vibrational in their nature, (please refer to "Taking Care of Your Remedies" ) . Therefore it is not ethical or safe for us to on sell a returned, unused item, as we cannot guarantee the remedies will be effective to a new customer.

Please ensure you store the product according to the instructions included with the packaging. We cannot replace or refund the item once it has been opened and used, or stored incorrectly.

We are happy to refund or replace if there is a problem with the remedy itself : If the seal is broken, if the contents are less than 3/4 of the bottle full, if the bottle is broken, if there has been any accidental damage outside of yours or our control. Please contact us to discuss any issues.